We accept returns if the merchandise is unopened, unused, in brand-new resellable condition, and returned within 30 days of purchase. Rock tumbler grit, polish, rough, and tumbled stones that have been opened cannot be returned. We inspect all returned items before we issue a refund.
To request a return authorization, please write to Monroedistribution@gmail.com with the word "RETURNS" and the order ID number in your subject line. Please explain what needs to be returned and why. We will reply promptly with instructions. Returns that comply with the above policy will receive a refund of the item's purchase price. Shipping and handling are not refunded.
RETURN POLICY FOR HOLIDAY GIFTS: Gift items purchased between November 1 and December 25 may be returned until January 31. To request a return authorization, please write to Monroedistribution@gmail.com with the word "RETURNS" and the order ID number in your subject line.
If you received the wrong item or a defective item, please send a message to Monroedistribution@gmail.com with your order number in the subject line and a description of the problem that you have encountered. We will contact you promptly with instructions. Bottom line is if you feel that we have misrepresented a product in anyway please let us know right away and I will do everything I can to make it right.
Here at Meekos Mine we like to keep things simple. We are a husband and wife family of two dogs, three cats, two donkeys, seven horses, two alpaca and a chicken so we understand sometimes things can get stressful so if you have any questions or just want to chat send a message to Monroedistribution@gmail.com and I promise to get back to you.
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